GENERAL TERMS AND CONDITIONS

1. Scope
The following general terms and conditions of EMPRENDIMIENTOS HOSTELEROS VALENCIA (hereinafter, „EHV“ or „The Holder“), are applicable to your order or reservation in the version in force at the time of contracting the service.

The terms and conditions apply exclusively to contracts made through the Internet portal and shall comply with the provisions of current legislation and, in particular, in the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

 

2. Identification of the Holder
– Name or company name: EMPRENDIMIENTOS HOSTELEROS VALENCIA, S.L.
– Identity or tax identification number: B-98331887.
– Residence or address: Avenida Instituto Obrero, 20 – 46013, Valencia (SPAIN).
– E-mail address of the Holder: reservas@hotelcosmovalencia.com / info@stayingvalencia.com.
– Holder’s contact telephone number: +34 963 815 339.
– Data of inscription in the Mercantile Registry: Mercantile Registry of Valencia, Volume 9318, Page 36, Sheet V-143460.

The address for the purpose of claims will correspond to the address indicated as the address of the Holder.

 

3. Object
These general contracting conditions (hereinafter, the „Conditions“) regulate the contracting of the services that are offered through the EHV Web Page, as well as the rights and obligations of the parties, derived from the service provision operations agreed between them, more specifically, the reservation of rooms, as well as the reception and catering services.

 

4. Registration on the Web by Users / Customers.

Registration on the Web Page must be carried out by persons of legal age. When creating a Client or User account, or when contracting any service, the User accepts to be responsible for the data sent and the services offered, which shall not be offensive or contradict the applicable legislation.

Such data shall be kept up to date, and the User shall ensure the security of his/her Client / User account and access credentials, and shall be solely responsible for the activities carried out through his/her account.

Of course, the User shall not use or impersonate another person’s account or provide false information through his/her account to mislead. Any of these behaviors will entitle the Holder to cancel your account, without prejudice to take any legal action it deems appropriate.

Any unauthorized use of your account must be immediately notified to EHV by the User.

 

5. Contracting the service
The contracting of a service through the EHV Website implies the acceptance by the Customer / User of all the conditions stipulated in this document.

When the Client / User contracts a service or makes a reservation, and closes an agreement with EHV, the price and conditions will be indicated in advance before any payment is made.

To obtain any clarification, make a complaint or if any incident arises in connection with its service, the Customer / User may contact the Holder at the email address reservas@hotelcosmovalencia.com.

 

6. Contracting process

6.1. Reservations.
EHV makes available both the reservation of hotel rooms and the reservation of tables in restaurants.
Once the reservation has been made, the client will receive a confirmation with the details of the reservation, prices, cancellation conditions and other relevant information, at the e-mail address provided when making the reservation.

Check-in and check-out times will be specified at the time of booking and may vary according to availability. Additional charges may apply for unscheduled late departures.

Once you have made your reservation online on the EHV website, you will receive a confirmation of the reservation, with all the details of the reservation, the contract, the rates, the cancellation policy and any other relevant information.
In order to contract the services offered by EHV, you must fill in the fields with the required data and accept these Terms and Conditions. This acceptance will mean the express, full and unreserved conformity with the totality of the general conditions set out in the version published by EHV and which will bind both parties.

EHV will ensure that all services offered have the legal coverage, quality guarantees and, where appropriate, the corresponding insurance.

To make payments for services, EHV may use external providers such as payment gateways and other transaction processors. Each has its own terms and policies. All transactions will be made through secure payment platforms and with total guarantee of confidentiality of your data.

 

7. Prices
The price of the products / services is the one indicated at all times on the Web Page.

The prices shown do not include VAT or the corresponding tax depending on the territory

8. Error in the prices
If it is detected that there has been an error in the introduction of the price after the purchase by the Customer, EHV must bring this issue to the attention of the Customer as soon as possible to inform him of the incident, and offer the option of cancellation or maintenance in the correct conditions.

The automatic confirmation remission does not validate erroneous price conditions. In case of cancellation, any amount paid by the Customer will be refunded.

The final price will be the one in force in the advertising coinciding with the moment of formalizing the reservation, without prejudice to any updates that may occur.

The Holder makes every effort within its means to provide accurate information without typographical errors on its website.

 

9. Other expenses
If there are additional costs for the service, they will be communicated to the Customer and broken down in the final price prior to payment for the service.

 

10. Right of withdrawal
Under Article 103. l) of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users the right of withdrawal shall not apply to contracts that refer to the provision of accommodation services for purposes other than serving housing, food or services related to leisure activities, if the contracts provide for a specific date or period of execution; therefore, if the User unilaterally terminates the contract, he/she shall not be entitled to a refund of the amount paid for the reservation, without prejudice to the fact that EHV may voluntarily offer free cancellation or the option to modify his/her reservation for other dates.

Where appropriate, the amount and method of refund of payments during the term of the contract, in the event of termination or breach of this, will be paid as agreed by the parties, without such refund having to be made compulsorily through the Web.

 

11. Duration of the contract
The duration of the contract will be subject to the duration agreement established by the parties, although in general it will be extended to the period of time between the reservation of the room or service and the end of your stay in the place where you have booked.

 

12. Obligations of the Users
All Clients or Users of EHV must make correct use of our Web Page, as well as of our facilities, and are solely responsible for any possible damages that may be caused to EHV or third parties due to their lack of diligence or fraudulent actions. Parents shall also be responsible for supervising their children at all times, exonerating EHV from any liability for accidents or damage caused by unsupervised children.

Through the present conditions the Client / User is responsible for the truthfulness and accuracy of the data and information provided to us as a result of the online services contract.

EHV reserves the right to restrict or deny the provision of a service to the Customer / User in the event that the Customer / User has breached the conditions of contract, the general conditions of use of the Website, the privacy policy, as well as any other particular condition that may be agreed.

13. Disclaimer of Liability
EHV shall not be liable for any misuse carried out by Customers / Users registered on the Website. In this regard, any damage caused to third parties of any kind, loss, theft or damage to guests‘ property, whether in the rooms, in the restaurants, in the common areas or in the parking lots, shall not be the responsibility of EHV. Clients are also responsible for their personal belongings.

EHV shall not be liable in situations beyond its control, such as strikes, natural disasters or technical breakdowns, which may cause disruption or cancellation of reservations.

EHV is also not responsible for any illegal activities that may be carried out through the Website, and Customers must respect the rules of the establishment, including the rules of conduct. Any inappropriate, violent, disruptive or illegal behavior may result in expulsion from the establishment without refund.

 

14. Industrial and Intellectual Property
The products or services that we provide for reservation through our Web Page are subject to copyright. In addition, those logos, trademarks, texts, icons and other content subject to industrial and intellectual property rights are protected by the laws in force and applicable to the matter. The Holder has obtained the authorization of the holder of such rights to make use of these contents or materials.

 

15. Resolution of conflicts
For those conflicts that may arise between the Customer / User and EHV as a result of a breach of the terms of contract shall be governed by the provisions of current legislation, being applicable the rules of Spanish law.

If any of these terms is considered void or unenforceable, such provision shall be deemed not to have been made and shall not affect the validity of the remaining provisions.

We inform you that there is a European platform for online out-of-court settlement of disputes relating to contractual obligations arising from contracts of sale or service contracts concluded online between a consumer and a trader resident in the European Union, through the intervention of an alternative dispute resolution entity.

In case of dispute or breach of contract, you can file a complaint online on the portal provided for this purpose, by accessing the platform here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES

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